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Frequently Asked Questions
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Who can file a freight claim?
Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honored by the carrier.
Why do I need to provide a copy of the shipper's invoice?
Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.
What if I discovered concealed damages after delivery?
It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Canava at (012) 567-9999 and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.